• AwkwardLookMonkeyPuppet
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        157 months ago

        My insurance’s tactic to this sort of demand is to just completely ignore my requests/demands. They log an acknowledgement of my action, and then never do anything with it, ever.

        • @kipo@lemm.ee
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          77 months ago

          That’s when you hope your state has a bureau of insurance or something similar that you can complain and appeal to, and then hope that the person assigned to your case isn’t prejudiced against the procedures in question, such as reproductive care or trans-related care, or isn’t prejudiced against you for being pretty much any minority.

          What a mindfield to navigate when we’re at our most vulnerable.

          • AwkwardLookMonkeyPuppet
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            57 months ago

            Like, my life is already busy as fuck, without enough time to do everything I need to do. I have an ever present list of things that require my attention next. Ain’t nobody got time for this shit!

    • @Tinidril@midwest.social
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      437 months ago

      They are done by medical professionals who have no obligation or incentive to serve the best interests of the patient. If your doctor fucks up, he can be found liable. If the insurance doctor fucks up, there is no liability whatsoever. Cases have been brought to court and then immediately thrown out because there is no legal basis for holding them accountable.

    • @ayyy@sh.itjust.works
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      347 months ago

      Medical professionals that spend an average of 6 seconds per case. And keep getting caught with revoked/expired licenses. And well outside their area of expertise (the classic example is failed dentists deciding on cancer treatments).

    • .Donuts
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      327 months ago

      Except in this case, they used AI to help them make decisions. The lawsuit is still ongoing so I shouldn’t speak in definitive terms, but considering the circumstances and evidence I think it’s pretty clear than they have tried to automate some processes and didn’t audit them properly.

    • Jesus
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      127 months ago

      There is a lot of crap that they’re able to instantly deny through your plan’s terms and conditions.

      It’s worth reading the plan summary of what won’t be covered, even if it’s prescribed treatment. Some of the shit that’s hidden in there is fucked up.

      This year someone in my family started to have to pay out of pocket for their GLP1s because their diseases didn’t progress far enough for the treatment to be covered. They’d rather you hurry up and die than pay for expensive drugs that keep you alive for longer.

      • @medgremlin@midwest.social
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        47 months ago

        If they have cardiovascular disease or kidney disease, those are getting added as indications for the GLP-1’s so they might be able to resubmit the authorization/claim with those diagnosis codes added to get it covered.

        • Jesus
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          47 months ago

          Yeah, but the problem is, if tests / labs show the precursor indicators for those diseases, and you have a family history, they’ll still deny until you actually have the something like a heart attack or stroke.

          GLP-1s are the hot new thing, but it’s pretty common for insurance companies to deny expensive preventative care, even after all other avenues have been thoroughly explored.

          • @medgremlin@midwest.social
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            7 months ago

            In my family medicine rotation a couple months ago, we got it approved for someone with pre-diabetes, high blood pressure, and stage 2/3 kidney disease (which is not very advanced. A lot of people over the age of 35-40 can technically fall into stage 1/2.)

            • Jesus
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              47 months ago

              We just changed insurance and were able to get through with one provider that valued preventative care more, but our new insurance company is a complete pain in the ass. And the person in my family dealing with the insurance company actually works for the company and knows all the ins and outs.

              They even give their own employees crap policies.

    • @nul9o9@lemmy.world
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      77 months ago

      I don’t have a source. But i’ve read they are incentivized to go through as many claims as they can, and not to approve too many.

    • @f314@lemmy.world
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      27 months ago

      Even if this were the case (it is not in any real sense, see your other replies), the fact that it is done by a for profit entity that will lose money by approving a claim all but ensures the process will not be neutral or correct.