• Bonehead
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    1392 years ago

    The service charge is not a tip or gratuity, and is an added fee controlled by the restaurant that helps subsidize the staff wages so that management doesn’t have to while still seeming to have reasonable prices on the menu. Also, management takes a cut as it subsidizes their wages too.

    • @cerevant@lemm.ee
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      1502 years ago

      If you charge me for service, I’m not paying extra for service.

      Call it what it is - a junk fee so they can make their prices look lower than they are. I wouldn’t go to this restaurant a second time.

      • @NateNate60@lemmy.world
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        492 years ago

        By tradition, the service charge is supposed to be paid to the staff. Therefore, it’s not customary to tip when you’re assessed a service charge, although many restaurants choose to ask for a tip anyway.

        If you work in a restaurant that charges a service charge but pockets it… you’re being robbed.

      • MxM111
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        82 years ago

        The cost of food in American restaurants includes service charger. It just not itemized. Waiters do have salaries, so it comes from somewhere.

        • @cerevant@lemm.ee
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          492 years ago

          That’s my point. This restaurant is try to bait and switch their customers by giving a misleading food price and adding a service charge. It is like a cell phone company adding garbage fees.

          As for my initial comment - if you add a percentage for service, that ends my obligation to tip.

          • MxM111
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            32 years ago

            Ah! I see. You were talking exclusively about not coming back into US restaurant, not restaurant in general anywhere in the world. It was not clear for me.

        • Square Singer
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          362 years ago

          Hey, look at our cheap food!

          Oh, btw, we didn’t tell you, but it’s actually 18% more expensive than the prices on the menu.

          Also, it’s $10 extra for the plates and silverware.

          And we also charge you for eating in as well, that’s another $10.

          And if you don’t tip on top of that, we get really angry.

          Please leave a 5 star review!

          • @dan@upvote.au
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            22 years ago

            And we also charge you for eating in as well, that’s another $10.

            Some areas actually have different pricing for eating in vs taking out, as it’s treated differently by the tax laws. Some areas also tax differently based on if it’s cold or hot/cooked food, so a toasted sandwich costs a bit more than an untoasted one. Very small differences, though.

          • MxM111
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            02 years ago

            I was talking about service charge, not tips.

            • SatansMaggotyCumFart
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              72 years ago

              American waiters get paid, Parisian ones do it for the pleasure of serving their fellow man.

    • @Wermhatswormhat@lemmy.world
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      462 years ago

      The problem is, this is still decietful. If this is an issue then the correct move would be to make every item on the menu 18% more expensive as a base. Because now, they still get to say “oh well our prices are still low come eat here and get “X item” for “Y price” but that’s not true anymore because of the service charge. It’s just a way to keep menu items lower in price but increase the price at the end.

    • @ilikecoffee@lemmy.world
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      172 years ago

      Sounds like it does much the same thing as tipping then, right? But then the receipt says you should pay the service charge and a tip on top 🤔

      I’m not American so maybe someone can explain this to me, haha…

      • Dandroid
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        222 years ago

        I’m an American, and I can’t explain this to you. If I saw this on a receipt, I would write down on it that I’m tipping $0 because of the service fee and to consider the fee my tip.

        • @Illegal_Prime@dmv.social
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          22 years ago

          If you live in a place where this is becoming the norm, that’s exactly what you do.

          A far more above board and less vibes-based way to pay.

      • @wolfpack86@lemmy.world
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        162 years ago

        It doesn’t make sense to any sane person. But basically:

        The restaurant feels that costs have increased and in order to remain profitable they must raise prices. Instead of raising prices on the menu, take the canoli as an example, from $11 to $13, they decided to add it after the calculation.

        This means the customer may go out with an idea of what they would like to spend (maybe it’s a special treat for them) orders based on the menu, figures tip and tax… Expects to be out for $100… But surprise! You owe a fucking service charge.

        Now-- I’m not into this particular restaurant’s finances. Let’s be generous and assume they need to charge more to break even. This is the shady (and should be illegal) way to do this. They should instead raise prices and be honest with the customer what they feel they need to charge.

    • @fishos@lemmy.world
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      142 years ago

      Except you’re wrong. It is a tip because the tip is the service charge. The tip specifically is “we pay them less than minimum wage and your tip covered the rest of their service cost”. A tip AND a service charge, especially a service charge not levied because there were X+ people at the table, is double dipping on the tip. Both fees are for the same thing. Either increase prices or increase the tip(or pay your workers fairly and don’t expect me to subsidized the rest with these secret fees). Make them upfront and honest. This isn’t. This is a perfect invitation to say “you already charged me for the service, so no tip is needed, because that’s what it is for”.

      • @dan@upvote.au
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        22 years ago

        The tip specifically is "we pay them less than minimum wage

        Not everywhere. Some areas don’t allow wages that are lower than minimum wage for tipped jobs. The area I live in in California is around $17-18/hr minimum wage regardless of if the job is tipped or not.

        • @fishos@lemmy.world
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          02 years ago

          Nice reading comprehension. The TIP is a service charge. You got that backwards buddy. So a service charge and a tip is service charge x2. Or you’re admitting that a tip is only for “above and beyond thanks”, in which case it’s not mandatory and this is again a scam.

          • @Rivalarrival@lemmy.today
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            02 years ago

            A tip is money paid directly to the worker providing the service. The restaurant can’t keep any part of it. They are not taxed on it, either as sales tax or income tax. That money is only counted as income to the worker.

            This service fee was subject to sales tax. It will also be subject to income tax by the restaurant. The restaurant gets to keep as much of it as they want.

            “Mandatory gratuities” are tips that the restaurant obligates the customer pay to the waitstaff. Where these are charged, you are not allowed to stiff the waitstaff. The restaurant cannot keep any part of that gratuity.

            Tips/gratuities and service fees are not the same thing at all.

            • @fishos@lemmy.world
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              2 years ago

              I’m not talking the law, I’m talking what the tip actually is in practice. It’s the service charge. You’re paying for the server to serve you. The tip isn’t for the food. It for the server serving. Just because you’ve been conned and guilted into accepting this as normal doesn’t make it right. And just because it’s taxed doesn’t mean it’s still not extra income to the resturaunt. Would it be ok if I mugged you but paid taxes on the money and gave it a cutesy name?

    • @kent_eh@lemmy.ca
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      2 years ago

      that helps subsidize the staff wages

      Allegedly

      But If that’s the reality, I feel no need to add a tip.

    • @Gork@lemm.ee
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      72 years ago

      subsidize the staff wages so that management doesn’t have to

      Yeah that’s a pretty shit reason to levy this fee unsuspectingly.

    • @XEAL@lemm.ee
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      22 years ago

      The downvote button is a lazy disagree button, but people is also dumb.