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dantheclamman to Technology@lemmy.worldEnglish • 2 months ago

VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

techcrunch.com

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VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

techcrunch.com

dantheclamman to Technology@lemmy.worldEnglish • 2 months ago
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Khosla Ventures among VCs experimenting with AI-infused roll-ups of mature companies | TechCrunch
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VC firms are pioneering a new investment strategy: acquiring established businesses and optimizing them with AI to boost efficiency and customer reach.
  • @MonkderVierte@lemmy.ml
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    7•2 months ago

    Sure. But in the meantime, calls will get worse.

    • @Fredselfish@lemmy.world
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      10•2 months ago

      Just tried call a appliance service fucking told me that customer service was now all AI no human. I fucking hung up.

      • @Lost_My_Mind@lemmy.world
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        15•2 months ago

        No no. Don’t just hang up. Tell us who it was so we can ALL avoid buying their products.

        • @Fredselfish@lemmy.world
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          11•2 months ago

          Sears appliance repair.

          • @Lost_My_Mind@lemmy.world
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            9•2 months ago

            …that only raises MORE questions!!! Where the hell did you even FIND a Sears in 2025??? I thought they went out of business around the same time Toys R Us did. Like, 10 years ago.

            • @Fredselfish@lemmy.world
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              5•2 months ago

              Me too, but I called for appliance repair anc it redirected me to the local Sears repair. https://www.searshomeservices.com/repair/refrigerator-repair-service

    • @taladar@sh.itjust.works
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      6•2 months ago

      True innovation in the area of making existence even more miserable, as if using phones for support wasn’t bad enough on its own already.

    • @futatorius@lemm.ee
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      4•
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      1 month ago

      deleted by creator

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